media-trk-support

Media Trk Support

Media Trk keeps track of the TV shows you love, so you always know what to watch next. If something isn’t working or you have a question, you’re in the right place.

Contact

Email mymediatrk@gmail.com. I read every message and usually reply within a few days.

To help me fix a problem quickly, please include:

What you expected to happen and what happened instead
Your iPhone model and iOS version
The app version (Settings, then About)
The name of the show involved, if it’s about one show

Frequently asked questions

A show or episode is missing or has the wrong date

Show and episode information comes from TVMaze, a community-run database. Media Trk checks for updates when you open the app. If something is wrong, it’s usually wrong at the source. You can fix it on TVMaze, and the change will reach the app after TVMaze publishes it and the app next syncs.

I can’t find a show when I search

Try the show’s original title, and check the spelling. The app needs an internet connection to search.

My library isn’t syncing between devices

Make sure you’re signed in to the same Apple Account on each device, and that iCloud is on.
In Media Trk, open Settings and check that “Sync Library” is on. It shows the current sync status.
Tap “Sync Now” on each device.
Changes can take a few minutes to arrive. If one device shows an error, restart the app.

If you switch syncing on or off, close and reopen the app for the change to apply.

What does the number on the To Watch tab and the app icon mean?

It’s the number of episodes that have already aired and that you haven’t marked as watched, for shows you track.

I’m not getting notifications

Open the iOS Settings app, then Notifications, then Media Trk, and make sure notifications are allowed.
In Media Trk, open Settings and check the “Notify Me” timing and the “Daily Shows Notification” switch.
Notifications are scheduled for episodes of shows in your library that have an air date.

How do I change the language?

Open Settings in Media Trk and choose a language. Media Trk is available in English, French and Spanish. Close and reopen the app to apply the change.

How do I remove a show from my library?

Open the Library tab and delete the show. Its episodes and watched history are removed with it.

Does Media Trk work offline?

Yes, for your library, your watched episodes and the posters you’ve already seen. Searching for new shows and checking for updates need an internet connection.

What about ads and my privacy?

Media Trk shows ads. Where required, you’re asked for your consent, and you can change it later from “Ad Privacy Options” in Settings. See the Privacy Policy for details on the data the app uses.

About the data

Show and episode data is provided by TVMaze and is used under the CC BY-SA license. Media Trk isn’t affiliated with TVMaze or with any network or streaming service.